Frequently Asked Questions and Policies

Cancellation

At Hanap Wellness, I understand that life can be unpredictable, and sometimes appointments need to be rescheduled or cancelled. We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another individual who may be in need of support.

Late Cancellation/No-Show

Cancellations made less than 24 hours before the appointment will incur a cancellation fee of 50% of the total session. Failure or forgetting to attend a session will incur a total fee of 100% of the booked service.

This policy is to protect my time as well as offer your slot to another client who may be in need of support.

Payment

The most preferred method is e-transfer to: info@hanapwelleness.com

Other options, include Paypal at: paypal.me/hanapwellness.

Instructions to a Paypal payment can be found HERE.

Do you only accept 2SLGBTQ+ and Racialized Clients?

Although I make every effort to create an environment that focuses on and supports this community, I also welcome to anyone who is attracted to my services and in need of care.

Is Doxy and online therapy confidential and secure?

Your safety, privacy, and confidentiality is my utmost importance. Doxy is HIPPA, GDPR, PHIPA/PIPEDA, & HITECH compliant. Meaning, it complies with healthcare industry security and privacy standards. It uses encryption, breached notification policies, and other safeguards to protect patient data.

During our sessions, I will be in a private space and will adhere to the ethical and legal regulations associated with offering virtual services.

What is the software used by for online therapy sessions?

Sessions are online provided virtually via Doxy, a free, secure, web-based videoconference program. No download or installation is required

Once your appointment is booked, clients will receive an email containing their unique Doxy link, enabling access to sessions from any locations. All that is required is a device equipped with a webcam, microphone, and a reliable internet connection.

Insurance

It is the responsibility of each client to verify their insurance benefits before scheduling an appointment.

Insured clients will be provided a receipt at the end of each session, to which the client will send the receipt to their insurance company for reimbursement.

Do you offer in-person sessions?

Unfortunately, I do not offer in-person sessions at the moment.

Do you only schedule on Saturdays?

My current hours are 10am-6pm.

However, other times (e.g., weekday evenings) are available upon request at info@hanapwellness.com